ANNELIES DELAERE

Case Law Analytics (startup IA / Legaltech), Nantes (France)

• CRM management
• Commercial back-office
• Assistant account manager & director

iAdvize (start-up / conversational marketing), Nantes (France)

Duties:

• Supervising multi-disciplinary teams of staff including cleaning and maintenance (design and requirements ++)
• Overseeing and agreeing contracts and providers for services including cleaning, catering and maintenance
• Managing budgets and ensuring cost-effectiveness
• Relocating offices and  make decisions about leasing
• Put daily catering into place 
• Security / prevention
• Assistant business travel
• Expenses
• Back-up internal events
• Translations
• Onboarding new colleagues
• Reception

Examples of projects I’ve handled:

• Putting into place corporate catering for 200 people, from scratch. 
• Implementing and branding satellite offices in London, Düsseldorf & Madrid. Assisting on the Boston office.
• Move satellite offices (max 15 people) on an international level and assistant on the move of  the headquarters  (200 employees)
• Switching the cleaning team to a day job 
• Organisation of a monthly breakfast for  180 employees + communication
• Green team: organisation of actions that increase social & environmental awareness, like a 0% waste lunch during the Green Week
• Draft of the presentation of the Office Management Team and welcoming newcomers each month.  
• Handle logistics for the delivery & installation of the retractable seating in the events space.  

RHDHV (Environmental engineering firm), Belgium

Duties:

• Administratif support on projects and public tenders 
• General services
• Translations
• Composition of files for the reimbursement of soil remediation mesures for Lukoil, Shell and Total
• Facility Management

On top of my regular job, I offered to organize the annual corporate event for the Belgian offices (about 60 people)

• event organization 

• project and budget management

AGC Flat Glass Europe sa (Long-float glass producer), Belgium

Duties :

• Customer service (in  French and English)
• Organising transports
• Planning management: glass cutting line 

Paint&Co – RD-Coatings (Coatings producer), Belgium

Missions:

• Customer service & commercial back-office (in FR, NL, ENG and DE)
• Export management (UE, USA, Afrique, Japon, EAU) 
• Translations technical data sheets, security sheets  and technical coating prescriptions (in FR, NL, ENG and DE)
• Assistant raw materials management 

Acquired skills: 

• Customer management on an international level 
• Export formalities
• Sales administration and after sales service
• technical and commercial translations

PolyOne Belgium (Polymer producer), Belgium

Duties:

Trilingual administrative and commercial customer service management

Papyrus Book Agency (Import and distribution of English books), Belgium

Duties:

• Customer service (in FR & NL)
• Order input
• Input suppliers deliveries
• Contact after sales service, suppliers in UK & US

Acquired skills: 

• Customer service and suppliers management

Geopress (Marketing Agency), Belgium

Analysing written press in FR, ENG & NL for the composition of press-books